Frequently Asked Questions

Range is declared under the WLTP standard. Real range varies with speed, temperature and load; in the article on our site we share estimates for city, motorway and winter conditions.

A nearby electrical panel and a suitable fuse are enough. During the free survey we inspect your wiring and recommend the best Wallbox solution. Apartment blocks need management approval.

We have Lumen Hub stations at Sabiha Gökçen, Gebze, Bolu, Eskişehir, Afyon, Kemalpaşa and Antalya, and you can charge at 3,000+ points through partner networks. The map is on the "Experience Centres and Charging Stations" page.

For 8 years or 160,000 km the battery is repaired or replaced if its health drops below 70%. The charging system and drive motor are covered for the same period.

Under distance-selling regulations the right of withdrawal can be exercised within 14 days of the order and the deposit is refunded. For custom-configured orders the terms are stated in the contract.

It is 6 to 12 weeks after the order. You can follow production and shipping status weekly in the app.

Yes. A heat pump and battery pre-heating are standard or optional on all models; they have been tested at -20 °C in Erzurum. Winter range loss is generally in the 20-25% band.

Yes. Regardless of make and fuel type, we give a written offer after appraisal and deduct the value from the new car invoice.