Service, Warranty and Software Updates

Little maintenance, plenty of assurance

Service, Warranty and Software Updates

Electric-specific maintenance, an 8-year battery warranty and over-the-air updates.

Service package 4,900 TRY

Electric cars have no engine oil, gearbox oil or exhaust system, so maintenance items drop markedly. Lumen models are serviced every two years or 30,000 km.

What does service include?

  • High-voltage system insulation and battery state-of-health (SoH) testing
  • Brake fluid, cabin air filter and coolant checks
  • Tyre, suspension and brake checks (pads last much longer thanks to regenerative braking)

Over-the-air updates

With four major software releases a year, range optimisation, new driving modes and interface improvements are installed without coming into the workshop. You can read the release notes in the app.

Mobile service

For simple jobs (tyres, wipers, software check) our mobile service team comes to your address. For warranty and roadside assistance terms see the Battery Warranty page.

How to book a service

You can book a service from the app or the booking page. The car sends a reminder through the app as service time approaches, and diagnostic data is passed to the workshop in advance, shortening waiting time.

Scope of service

  • Service every two years / 30,000 km
  • Battery state-of-health (SoH) report
  • Four OTA releases a year
  • Mobile service to your address

Service, Warranty and Software Updates — get a quote

Fill in the form and we will get back to you as soon as possible.

Frequently asked questions

Are the range figures realistic?
Range is declared under the WLTP standard. Real range varies with speed, temperature and load; in the article on our site we share estimates for city, motorway and winter conditions.
What do I need to charge at home?
A nearby electrical panel and a suitable fuse are enough. During the free survey we inspect your wiring and recommend the best Wallbox solution. Apartment blocks need management approval.
Where is your fast-charging network?
We have Lumen Hub stations at Sabiha Gökçen, Gebze, Bolu, Eskişehir, Afyon, Kemalpaşa and Antalya, and you can charge at 3,000+ points through partner networks. The map is on the "Experience Centres and Charging Stations" page.
What does the battery warranty cover?
For 8 years or 160,000 km the battery is repaired or replaced if its health drops below 70%. The charging system and drive motor are covered for the same period.
Is the pre-order deposit refundable?
Under distance-selling regulations the right of withdrawal can be exercised within 14 days of the order and the deposit is refunded. For custom-configured orders the terms are stated in the contract.
WhatsApp +90 216 555 18 00 info@lumenmotors.com.tr